Sustainable increase of customer value through optimal connections between people, processes and technologies
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Hand in hand for your success
The tricontes Group and its connected partners represent a highly flexible and dynamically active customer service architecture.
Operating top performance multi-channel, multi-skill and multi-language guarantee the basis for the creation of sustainable value creation in the customer service environment.
Long-standing partnerships as a general contractor for renowned top companies enable for years to control volume partners at a greatly reduced cost and control for the customer of tricontes
People
- a first-class trained, highly specialised and highly motivated workforce allows a permanent performance-oriented and sustainable value creating work climate
- employee selection processes in the specially developed surround procedure guarantee passion from the beginning
- the deep in the company established interdisciplinary ‘benchmark winner-culture’ in all sales and service processes is our USP
Processes
- a fully integrated hybrid service model with highly dynamic selectable capacities makes planning, control and production processes more flexible
- advisory development and design of operational XChannel sales and service processes
- precise implement new business processes through a structured integration of company know-how
- continuous and structured optimization procedures ensure results-oriented process development and prevent downtime and administration
- highly flexible price models are putting the emphasis on the respective project cycles and their target achievement
Technology
- a cloud-based omni-channel solution ensures the illustration of service models in all channels across different sites
- a state-of-the-art infrastructure creates a secure and highly flexible framework for first-class processes across all channels
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