A long-term experience, complementary competencies and extensive know-how make the tricontes group to ‘service architects‘ for tailor-made interaction solutions.
tricontes sees itself as a strategic partner in the end-to-end support of the interaction along the customer journey – customer value instead of transaction value.
Through the simplification of processes (operational transformation) and the use of future-oriented technology, (digital transformation) tricontes increases scalability and value creation.
Hybrid service architecture combined with years of experience as a general contractor guarantees growth capacity for structural flexibility and highly efficient control of BPO units.
In the result, the tricontes approach realizes a significant increase of the interaction quality at lower total costs and thus establishes high-quality customer relations.
The tricontes group combines expertise with scalability.
In specially created competence areas, the tricontes group condenses process know-how as a guarantor for incremental sales, incremental service and incremental solution development.
The result is outstanding achievements in performance and quality.
The strategic orientation of the group aims to sharp core competencies on a sustainable basis and make them scalable.
The companies of the tricontes group are correspondingly complementary to each other and in addition, optimally illustrate the continuous customer journey.
The tricontes Group was created in 2016 from the competencies of the founders, who had previously shaped the German customer care market successfully over 15 years.