Klaus Gumpp is CEO and founding partner of tricontes360.

He has more than 20 years of experience in the customer service industry and managed as chairman of the board the restructuring of the twenty4help Knowledge Service AG, a subsidiary of United Internet AG. After the sale of the company, which was specialised on technical services, to the world market leaders Teleperformance, he was in charge of the post-merger integration and as CEO, he was responsible for the Central Europe business of Teleperformance.

In 2010, he was responsible for the accounting and operational restructuring of the Walter Services Group as CRO and managed the company as CEO.