In the third largest city in Bavaria, the tricontes360 locations in Augsburg include at home in a uniquely renovated factory castle. Since 2000, the location and its employees have taken on customer service for well-known companies in the telecommunications, energy supply, entertainment and information technology sectors. Complete and high-quality end customer support via the channels telephone, letter, fax and email is the focus of the service provision. Innovative ideas as part of a continuous improvement process with high instant solution rates, best customer ratings and top quality across all levels form the basis for working in partnership with the clients.